Frequently Asked Questions

MAINTENANCE & CARE

How do I clean my pack?

Use a mild soap and a damp sponge to wipe out the inside and outside of the pack bag.

Stubborn spots may require scrubbing with a soft bristle nylon brush.

Air dry the pack until it’s completely dry (both outside and inside) before storing.

Then make sure to keep it in a cool, dry place when not in use.

PRODUCTS

Are the backpacks waterproof?

We have selected materials that provide the best balance of abrasion resistance and weatherprotection. The 1000 denier Cordura® fabric that we use on the outer shell of the bag has a waterproof coating on the under-layer. The lining of most of our bags is a 420 denier nylon that also has a waterproof coating on the under-layer. In addition, many of our bags use twolayers of 1000d Cordura® on the base of the pack for additional protection.

There are two points that stop the pack from wearing a “waterproof” moniker: stitch holes and zippers. The only true waterproof bags are those that use a welded construction. The needles on a sewing machine – no matter how tiny they are, still leave little holes in the fabric and therefore are a possible entry point for water. Zippers also can be a source of water entry into a bag. While there are “waterproof” zippers on the market, the durability of the coatings on those zippers don’t meet our standards andwe choose to use nylon coil zippers with nickel plated sliders from YKK.

Do you still make child carriers?

This is a popular question.  The short is answer is “no – Madden Equipment no longer produces child carriers.”  We stopped producing the category-redefining Caravan and Voyager child carriers around 2003.  Since the child carriers were built to Madden Equipment’s legendary quality standards, the products have had an extended lifecycle on the secondary market.  Please note that Madden Equipment no longer warranties, services or supports the child carriers.

Do you still make bike panniers?

Currently, Madden Equipment is not producing bicycle touring bags.

Do you still make gear for outdoor education programs?

While experiential education is the foundation of Madden Equipment, we no longer produce the packs for outdoor-ed programs.

I have an old Madden Equipment pack – can you tell me more about it?

We love talking about gear – we are true Pack Rats!  Send a photo of your pack and any other descriptive information to info@maddenequipment.com and we’ll dig into the archives to get you as much information as possible.

Are all of the packs made in the USA?

Yes. In fact, we still use a lot of the original Madden Equipment patterns for the “Classic” collection of packs.

What is the warranty for Madden Equipment products?

All Madden Equipment packs carry a lifetime warranty to be free of defects in materials and workmanship. This does not cover reasonable wear and tear or abuse. We will repair or replace, free of charge, any item that is found to be defective in materials or workmanship. The warranty goes into effect from the original date of purchase and applies to the original owner. The lifetime warranty does not include our apparel products

What is Madden Equipment’s refund policy?

Madden Equipment has a 30-day refund policy for new, unused products. This is valid only for purchases made through maddenequipment.com.  If you wish to return your product, email us at customerservice@maddenequipment.com with your name, order number, reason for return, and items you wish to return. For purchases made at authorized retailers, check with your local store for their policies.

I have a well-used pack that needs to be repaired. What should I do?

If your Madden Equipment product needs service or repair for a reason that is not covered under our warranty, we will provide the necessary service for a reasonable charge and a fee will be charged for return shipping. Please email us at customerservice@maddenequipment.com and we will be sure to contact you with an estimate of the repair charges. Please provide a description of the area to be repaired and, if possible, include a photo.

SHIPPING

What shipping service do you use?

We use FedEx, UPS and USPS for domestic and international shipments.  We select the service based on rate, in-country service and customer preference. Most domestic orders will ship within 24-48 hours.  Depending on where you’re located, ground shipping generally takes 3-7 days for delivery from time of shipment. Madden Equipment only charges sales tax to orders shipped to Colorado.

Please note:

  • We cannot deliver to PO Boxes
  • Saturday delivery is not available
  • APO Addresses can only be sent by standard US Postal mail service and transit times ma ytake longer than shown above

Do you ship internationally? What is the cost of the product and shipping?

Yes, we ship internationally. International shipping charges cover only what it costs us to deliver your product. Import fees may be charged by customs agents at the time of delivery (including import duties and local taxes, such as VAT). Check with your local customs office for details on import fees.

To what countries outside the USA do you ship?

Canada and Mexico.

Europe/Scandinavia: Albania, Austria, Belgium, Denmark, Germany, Finland, France, Greece, Hungary, Ireland, Israel, Isle of Man, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and United Kingdom.

South America: Argentina, Brazil, Chile.

Asia/Pacific: Australia, China, Hong Kong, SAR China, Japan, New Zealand, Philippines, Singapore, South Korea, and Taiwan.

If you do not see your country on this list, we currently do not ship there at this time. Please note we are continually working to find ways to bring our Madden Equipment to more destinations around the world.

Shipping to Canada

You will be responsible for all shipping charges and any import fees charged by customs agents at the time of delivery (including import duties and local taxes, such as VAT). Check with your local customs office for details on import fees.